REFUND & CANCELLATION POLICY
Fair treatment for digital access.
ATLAS is a digital subscription activated against a customer-specific TradingView username. This policy explains when a refund may be considered.
1. Before activation
A full refund may be requested before ATLAS access has been activated, provided that processing or third-party charges have not already become non-refundable.
2. Activation failure
If we cannot activate the purchased service for a verified compatible TradingView account and cannot provide a reasonable solution, the customer may choose a full refund or an agreed alternative.
3. After successful activation
Because access is digital, personalised and delivered through an invite-only licence, change-of-mind refunds are generally unavailable after successful activation. This does not limit rights that cannot lawfully be excluded under Malaysian consumer law.
4. Technical issues
Customers should contact support with relevant screenshots and account details. We will first attempt troubleshooting, correction, reactivation or another reasonable remedy before determining whether a partial or full refund is appropriate.
5. Request process
Submit requests to support@atlasdecide.com with the purchaser's name, email, order reference, TradingView username and reason. Approved refunds are returned through the original payment method, subject to the payment provider's processing timeline.
6. Chargebacks and abuse
Customers should contact us before initiating a chargeback. Fraud, account sharing, unauthorised copying or breach of the Terms may make an account ineligible for discretionary refunds.